Help

Booking modification

How can I update my personal details (eg: language, name…)?

Please contact the local partner directly if you need to update participant information.

You'll find their contact details on your voucher.

How can I change the date and/or the time of my booking?

Please contact the local partner directly if you need to change the date and/or time of your booking.

You'll find their contact details on your voucher.

Cancellation

How can I cancel my booking?

You can cancel your reservation, by clicking on the "Cancel my booking" button in your confirmation email.

You will receive a full refund directly on the payment method used during the booking.

We'll confirm your cancellation via email. Please check your spam folder and booking status if you don't receive instant confirmation.

If you need further help, please send us an e-mail to [email protected] with your name and book reference number, and we will be happy to help.

What is the cancellation deadline of my booking?

Most of the bookings can be cancelled 24 hours before the activity starts. Please see your cancellation deadline and policy displayed on your voucher.

Your booking will either be fully refundable, partially refundable or non-refundable depending on the local partner's policy.

Refund

How can I refund my booking?

Refunds can take 3-4 business days to appear in your account. However, some credit card companies have different processing times.

Please send us an e-mail to [email protected] with your name, book reference number and the reason for your refund.

Voucher

I didn't get a confirmation from my last booking. What should I do?

The confirmation email and voucher are usually sent right after your order is confirmed. If you haven’t received it, please check your emails, including your spam folder.

To resend your voucher, please send us an e-mail to [email protected] with your book reference number or as much information about your booking as possible.

How can I resend the voucher to me?

To resend your voucher, please send us an e-mail to [email protected] with your book reference number.

Meeting point & Pickup

Where can I find my activity's meeting point information?

The location of the meeting point is described on the voucher in the "Meeting point" section.

If anything is unclear, please contact our local partner directly. You can find their contact information on your voucher.

My tour offers free pickup. How can I request a pick up at my hotel?

You will be asked to provide your accommodation details at the time of booking. Once your booking is confirmed, our local partner will contact you with detailed information regarding your pickup.

If anything is unclear, please contact our local partner directly. You can find their contact information on your voucher.

Where can I find my activity's pickup information?

The location details for your pickup can be found on the voucher in the "Pickup information" section.

If anything is unclear, please contact our local partner directly. You can find their contact information on your voucher.

Don't find what you are looking for? Contact GetYourGuide's 24/7 support team!

Vouchers are provided by GetYourGuide Deutschland GmbH

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